Terms of Service - Elite Scrum Academy

Service Agreement Overview

These Terms of Service govern your use of Elite Scrum Academy's website, training programs, and related services. By accessing our website or enrolling in our programs, you agree to comply with these terms and conditions.

Our services are designed to provide comprehensive Scrum Master training and professional development opportunities to individuals and organizations in Sri Lanka and beyond. These terms ensure a fair and productive environment for all participants.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services. We reserve the right to modify these terms at any time, with notice provided to active users.

Service Usage Guidelines

Acceptable Use Policy

Permitted Uses

Accessing training materials for educational purposes
Participating in live sessions and collaborative activities
Sharing knowledge and best practices with fellow learners
Using certified completion credentials for professional advancement
Providing constructive feedback to improve our services

Prohibited Activities

Sharing login credentials or course materials with unauthorized users
Recording or distributing proprietary training content
Engaging in disruptive behavior during live sessions
Using automated tools to access or scrape website content
Attempting to circumvent security measures or access restrictions

Service Access Requirements

Reliable Internet Connection: Minimum 5 Mbps for live sessions and video content
Compatible Device: Modern web browser supporting HTML5 and JavaScript
Audio/Video Capability: Microphone and camera for interactive sessions
Time Commitment: Dedicated time for scheduled sessions and self-paced learning

Fair Usage Guidelines

Resource Access

Reasonable use of bandwidth and server resources to ensure optimal performance for all users.

Support Requests

Appropriate use of support channels with reasonable response time expectations.

Community Participation

Respectful engagement with instructors and fellow participants in all interactions.

Account Management

Account Creation Requirements

Provide accurate and complete registration information
Maintain current contact details for program communications
Verify your identity when required for certification purposes
Accept responsibility for all activities under your account

Account Security Responsibilities

Password Security

Maintain strong, unique passwords and protect them from unauthorized access

Suspicious Activity

Report any unauthorized access or suspicious activity immediately

Session Management

Log out from shared or public devices to protect your account

Account Suspension and Termination

We may suspend or terminate accounts under the following circumstances:

Grounds for Suspension

• Violation of acceptable use policies
• Disruptive behavior during training sessions
• Failure to meet payment obligations
• Sharing credentials or course materials

Resolution Process

• Written notice of suspension reasons
• Opportunity to respond and correct issues
• Appeal process for disputed decisions
• Data retention during resolution period

Multiple Account Policies

Each person may maintain only one active learning account to ensure fair access to resources and accurate progress tracking.

Corporate Accounts: Organizations enrolling multiple employees should contact us for group enrollment options and volume pricing.

Service Availability and Modifications

Service Uptime and Maintenance

We strive to maintain 99.5% uptime for our online platform, with scheduled maintenance typically occurring during off-peak hours (11 PM - 5 AM Sri Lanka time).

Advance notice for planned maintenance (minimum 48 hours)
Emergency maintenance may occur with minimal notice
Automatic session recovery and progress saving

Feature Availability

Our platform includes various features that may be updated or modified to improve user experience and educational effectiveness.

Core Features (Always Available)

• Course content access
• Progress tracking
• Certification downloads
• Basic support channels

Enhanced Features (Subject to Updates)

• Interactive simulations
• Community forums
• Mobile app features
• Advanced analytics

Geographic Restrictions

Our services are primarily designed for users in Sri Lanka, though we welcome international participants in our programs.

Primary Service Area: Sri Lanka (all provinces and districts)

International Access: Available worldwide with potential variations in support hours and local compliance requirements

Language Support: English with Sinhala support for local participants as needed

Service Modifications and Updates

We continuously improve our services based on user feedback, industry developments, and technological advances.

Notification of significant changes via email and platform announcements
User feedback integration in service development
Regular curriculum updates to reflect industry best practices
Grandfathering of core features for active enrolled users

Intellectual Property Rights

Our Content Ownership

All training materials, course content, and methodologies are proprietary to Elite Scrum Academy

Video content, presentations, and interactive elements are protected by copyright

Elite Scrum Academy name, logo, and branding elements are registered trademarks

Unauthorized reproduction or distribution is strictly prohibited

User-Generated Content

You retain ownership of original content you create and share in our platform

By sharing content, you grant us license to use it for educational purposes

You are responsible for ensuring your content doesn't infringe third-party rights

Collaborative projects may involve shared intellectual property arrangements

License Grants and Usage Rights

What You May Do

• Access and use materials for personal learning
• Print materials for personal study purposes
• Share knowledge gained in professional settings
• Use certification credentials for career advancement

Restrictions

• No commercial redistribution of materials
• No modification of copyrighted content
• No creation of derivative training programs
• No reverse engineering of proprietary methods