Privacy Policy - Elite Scrum Academy

Our Commitment to Your Privacy

At Elite Scrum Academy, we are deeply committed to protecting your personal information and respecting your privacy rights. This privacy policy explains how we collect, use, store, and protect your personal data when you interact with our website, training programs, and services.

We believe in transparency and want you to understand exactly how your information is handled. This policy applies to all personal information collected through our website, training programs, consultations, and any other interactions with Elite Scrum Academy.

By using our services, you consent to the data practices described in this policy. If you have any questions or concerns about how we handle your personal information, please contact us directly.

Information We Collect

Personal Information You Provide

Contact details including name, email address, and phone number when you inquire about our programs
Professional background information including current role, experience level, and career goals
Program preferences and specific training requirements when you enroll in our courses
Feedback and testimonials you choose to share about your learning experience

Automatically Collected Information

Website usage data including pages visited, time spent, and navigation patterns
Technical information such as IP address, browser type, device information, and operating system
Cookies and similar technologies to enhance your browsing experience and analyze website performance
Referral sources and marketing campaign effectiveness data

Legal Basis for Processing

Consent: When you voluntarily provide information and agree to receive communications
Contract performance: When necessary to deliver training services you've enrolled in
Legitimate interests: For improving our services and maintaining security

Data Retention Periods

Contact inquiries: Retained for 3 years from last contact or until you request deletion
Training records: Maintained for 7 years for certification and professional development tracking
Website analytics: Aggregated data retained for 2 years for performance analysis

How We Use Your Information

Training Services

Delivering personalized Scrum Master training programs, tracking your progress, and providing certification support.

Communication

Responding to inquiries, sending program updates, and sharing relevant professional development opportunities.

Service Improvement

Analyzing usage patterns to enhance our training programs, website functionality, and overall user experience.

Career Support

Connecting you with employment opportunities and providing career guidance based on your professional goals.

Security & Compliance

Protecting our systems, preventing fraud, and ensuring compliance with legal and regulatory requirements.

Marketing Communications

Sharing relevant training opportunities and industry insights with your explicit consent, which you can withdraw anytime.

How We Protect Your Data

Data Encryption and Storage

All personal information is encrypted during transmission using industry-standard SSL certificates and stored on secure servers with restricted access protocols.

Access Controls and Monitoring

Limited staff access to personal data on a need-to-know basis, with comprehensive logging and monitoring of all data access activities.

Breach Notification Procedures

In the unlikely event of a data breach, we have established procedures to notify affected individuals and relevant authorities within required timeframes.

Data Sharing with Third Parties

Important Notice

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing is strictly limited to service delivery and legal compliance.

Service Providers

Trusted partners who help deliver our services, such as payment processors, email service providers, and learning management systems, under strict confidentiality agreements.

Employment Partners

With your explicit consent, we may share your professional qualifications and contact information with vetted employers seeking certified Scrum professionals.

Legal Requirements

When required by law, court order, or to protect our legitimate interests, we may disclose information to legal authorities or regulatory bodies.

Your Rights and Control Over Your Data

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete personal information

Right to Erasure

Request deletion of your personal data under certain conditions

Right to Data Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to certain types of data processing, including marketing

Right to Restrict Processing

Limit how we process your data in specific circumstances

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within 30 days and may ask for verification of your identity.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.

Response Time

We typically process data deletion requests within 5-10 business days. You will receive confirmation once your request has been completed.